I Need Help With My Pet

Common Behavior Issues

Before requesting help from the Behavior Helpline, check to see if you can resolve the issue with any of the tips below.

If these tips have not been effective and your pet is having behavior issues that could result in you having to rehome or surrender them if not resolved, please use our FREE Behavior Helpline! If you live in Memphis or Shelby County (excluding Bartlett, Germantown, or Collierville) you’re eligible for this service.

Once you’ve filled out the form (linked above), helpline staff will contact you to work through the problem. Many behavior issues may be able to be resolved through email or phone conversations. For more in-depth problems that require in-person consultations, pet owners may elect to be referred to an animal trainer or behaviorist at their own expense, or you may contact the Pet Resource Center if you need help with a trainer. Pet behavior helpline assistance will be available on a first-come, first-served basis, as funds allow, and funds are limited.

The MAS Behavior Helpline is staffed by animal behaviorist Jennie Lane, who holds the following qualifications: Associate Certified Applied Animal Behaviorist, Registered Veterinary Technician, Bachelor of Science from the University of California, Davis, and a Master of Arts from California State University, Sacramento. Lane’s recent professional experience includes working for the ASPCA’s Anti-Cruelty Behavior Team and the Animal Welfare League of Alexandria. She continues to serve as a professional behavior responder for the ASPCA in addition to working with private clients through her own behavior consulting practice, Synergy Animal Behavior LLC.